Job Description
Description Position Overview The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally providing training, occupational medicine, and innovative solutions to industry. The Audio Video Technician will provide extended technical knowledge and understanding of conference room equipment for in-person and virtual meetings, including cameras, microphones, audio, displays, projectors, software, and wireless presentation systems. This role will often be assigned to lead specific A/V projects and deployments, particularly around the company’s conference room and auditorium environments.
Essential Job Responsibilities - Extended technical knowledge and understanding of conference room equipment for in-person and virtual meetings (camera/microphones/audio/displays/projectors/software/wireless presentation systems).
- Familiar with Teams, Zoom, GoToMeetings, Webex, and other conferencing solutions.
- Familiar with Crestron systems, equipment, and automation.
- Ability to troubleshoot and diagnose issues with A/V equipment.
- Ability to resolve issues quickly during high profile meetings.
- Able to lead A/V projects and deployments.
- Works with internal teams, vendors, and/or third parties.
- Manage third party and vendor support agreements.
- Works independently with minimal supervision.
- Updates and upgrades equipment as needed.
- Design and deploy conference room Audio/Video requirements.
- Support multi-site Audio Video classrooms, conference rooms, and auditorium (phone, email, tickets).
- Ability to travel to different sites in the Gulf Coast region and Louisiana.
- Onsite support for high profile meetings/events (typically Pasadena HQ).
- Maintain inventory of all AV equipment and repairs.
- Level 1 desktop support (as needed)
- Good communication skills.
Preferred Skills & Qualifications - Problem Solving – the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Must also be an experienced A/V support troubleshooter (hardware, software, and complex systems).
- Knowledge - Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols.
- Customer Service – the individual manages difficult customer situations, responds promptly to customer needs, and solicits customer feedback to improve future service and consistently provides professional and courteous support services.
- Oral Communication – the individual speaks clearly and persuasively in positive and negative situations, with the ability to communicate technical matters to non-technical personnel.
- Quality – the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
- Planning and Organization – the individual prioritizes and plans work activities, uses time effectively, and develops realistic action plans.
- Adaptability – the individual adapts to changes in the work environment, manages competing demands, and can cope with frequent change, delay, or unexpected events.
- Dependability – the individual is consistently at work on time, follows instructions, responds to management direction, and solicits feedback to improve future performance while maintaining themselves as strong team players.
Requirements - 5+ years of Audio/Video support experience.
- Knowledge of computer and network security systems, applications, procedures, and techniques.
- Advanced knowledge of Audio/Video equipment, systems, and software.
- Ability to learn and support new systems and applications.
- Associate's degree in technical discipline or equivalent, with a Bachelor's preferred.
- Willingness to work at different locations if the company need arises
Physical Demands While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee is frequently required to stand, walk, sit, use their hands to handle training equipment and tools, reach with their hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment This job is typically in an office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities The Audio Video Technician reports directly to the IT Help Desk Manager. This position does not have direct reports.
Job Tags
Remote job,