Job Description

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OVERVIEW

A fast-paced, innovative company in northwest Miami-Dade County, FL is seeking a talented Salesforce Administrator to optimize and manage our critical Salesforce and legal management platforms. This is a pivotal role where you'll directly impact user experience and operational efficiency within a rapidly expanding organization.

If you want to provide impactful solutions in a collaborative work environment where employee well-being and professional growth are a priority, please apply today.

• Compensation:  Competitive (DOE) + benefits
• Location:  Northwest Miami-Dade County, FL
• Job Type: 100% on-site

WHAT YOU WILL DO

As the driving force behind our Salesforce environment, ensuring optimal user experience and operational efficiency. Your key contributions will encompass:

• Strategic User Lifecycle Management: Orchestrate the entire user lifecycle, from seamless onboarding to precise access control, ensuring optimal license utilization and security.
• Rapid-Response Technical Support: Serve as the primary point of contact for user inquiries, delivering swift and effective technical solutions to maintain uninterrupted platform functionality.
• Transformative Workflow Engineering: Partner with stakeholders to translate business requirements into sophisticated technical configurations within Salesforce and Litify, leveraging workflows, process automation, and custom solutions.
• Innovation Through Automation: Spearhead the development and implementation of advanced automation strategies, employing Flows and Process Builder to drive efficiency and streamline complex processes.
• Guardian of Data Integrity and Security: Implement and enforce rigorous data management protocols and security measures to safeguard sensitive information and maintain platform reliability.
• Empowerment Through Knowledge Transfer: Create and deliver engaging training resources and comprehensive documentation to elevate user proficiency and foster widespread platform adoption.
• Seamless Application Integration: Facilitate the integration of complementary applications, such as telephony systems, to enhance user workflows and create a unified platform experience.
• Data-Driven Performance Optimization: Leverage analytical tools to monitor platform performance, track user engagement, and generate actionable insights through insightful dashboards and reports.

WHAT YOU WILL BRING

• Technical Proficiency: 2+ years of Salesforce administration, ideally with Sales Cloud and specialized platforms; proven Salesforce expertise (Trailhead or equivalent) with deep understanding of Salesforce security
• Comprehensive Platform Management: User lifecycle, rapid technical support, sophisticated workflow configuration, advanced automation, data security, user training, application integration, and data-driven performance analysis; proficient in workflows, process builder, etc.
• Problem-Solving & Collaborative Communication: Exceptional ability to analyze, communicate clearly, troubleshoot, resolve issues, and produce results in a fast-paced environment.

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