Job Description

**About this role:** Wells Fargo is seeking a Senior Commercial Mortgage Loan Administration Specialist to support the Commercial Loan Servicing platform in our Cash Management team. This senior individual will partner and make independent decisions on matters that impact financial risk, recommend business strategies and resolve escalations. They will oversee all aspects of the servicing platform workflow as a subject matter expert as well as prepare and approve Demands for Payoffs and release of escrows. Additionally, they will monitor the general mailbox for requests and wires, prepare and review reports, collaborate with partners in India and participate in audits/RSCA/Controls and work on various other projects as needed. **In this role, you will:** + Lead or participate in moderately complex initiatives and deliverables within the Transactions and Processing area and contribute to large scale planning related to deliverables + Lead or participate in internal and external audits for Agency and bank portfolio held loans. + Identify, develop and maintain operational procedures and controls while providing recommendations. + Resolve complaints independently with COO office and borrowers. + Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of variable factors + Review, approve and issue quotes and applications on less complex loan requests + Resolve moderately complex issues and lead a team to meet loan requests area, projects, process deliverables while leveraging solid understanding of the Transaction and Processing policies, procedures, and compliance requirements + Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals, lead projects, teams or serve as a mentor for less experienced staff + Work closely supporting Portfolio Management (Agency and Wells Fargo portfolio held loans) **Required Qualifications:** + 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Commercial real estate and accounting experience + Excellent customer service interfacing + Leadership skills + Ability to make decisions and work independently + Ability to communicate with borrowers, de-escalate issues, collaborate with auditors and attend all meetings/calls/requests + Excellent verbal, written and interpersonal skills **Job Expectations:** + Ability to work additional hours as needed. + Ability to work outside of regular business hours (7am - 4pm; 8am - 5pm regular business hours). + Work at one of the posted locations below on a hybrid schedule of three (3) days in office and two (2) days from home. + Office locations: 550 S Tryon St, CHARLOTTE, NC 28202 or 2800 S Price RdCHANDLER, AZ 85286 **Posting End Date:** 30 Apr 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-448950

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